Returns & Refunds
All sales of products and services are final. No refunds, No exchanges.
It is the customer’s responsibility to verify they are ordering the correct product and quantity for their job. We highly recommend customers come to look at the products in person before placing an order. There are always variations in rock, stone, mulch and soil due to season and geography of supply. Products do vary from time to time.
When you order a product for delivery there are significant costs involved to get it to your location. Once it is dumped out, there is no way to return it without incurring more costs. We recommend being home to receive your delivery.
Photos on our website are taken during ideal conditions and are meant to be a close but not an exact representation of material. It’s difficult to match product through photos or even through texting our team. Please come in person to see what we have in stock and take samples, too.
Our yard calculators are designed to give approximate amounts only. They will help you determine the quantity you need; however, variations in subgrade, compaction of subgrade, or inaccurate measurements, even a quarter of an inch, can make a difference. This is also true when you present project measurements to our team. We will do our best to help estimate how much you might need, but cannot guarantee perfect guesstimates.
A note regarding dump requests (non-curbside): We prefer street deliveries for lots of reasons, including protecting our equipment and your property. Some of our trucks are very large (and heavy!) and need a wide-open, level space to dump. At your request our drivers may attempt to place material where you designate. However, prices are based on a readily accessible road to the point of discharge. We assume no responsibility for damages to inside curb of property. We do not accept liability for damage caused by our equipment to curb, gutters, sidewalks, driveways, lawns, trees or other personal property. Please discuss delivery requests when you place your order.